2024 Homecare Survey

Partner News

FOR IMMEDIATE RELEASE

Contact:                                     Hollie Barnidge
912-272-8651
hollie.barnidge@alloycrew.com

HHAeXchange 2024 Homecare Survey: 91% of Caregivers View Patient Relationships as Critical to Job Satisfaction

New data shines a spotlight on the motivations of caregivers and their dedication to improving health and wellness for the thousands of members receiving care in the home

New York, August 7, 2024 – HHAeXchange, a leader in homecare management solutions for providers, managed care organizations (MCOs), and state Medicaid agencies, today announced the results of the HHAeXchange Homecare Insights Survey, which surveyed more than 3,900 caregivers across the company’s homecare agency clients. The survey was designed to understand the motivations of today’s caregivers and find ways to enhance caregiver satisfaction to ultimately improve health outcomes. 

The need for quality caregivers in the homecare industry continues to grow, as new data has found that many individuals are rejecting institutional care options due to a lack of quality care. Therefore, attracting and rewarding high-quality caregivers is crucial to meet today’s demand. 

Patient Observations

Correlated to this, 60% of the caregivers surveyed said making a positive impact on their patients’ health and well-being is the biggest motivator for their work. Additionally, 57% of caregivers reported that they would take extra time to record patient observations after each visit, motivated by the knowledge that it could improve their patients’ care.

In addition to understanding the importance of their role in improving patients’ quality of life, caregivers are attracted to, and choose to remain in, the homecare industry because of the relationships they form with patients. In a 17% increase from last year’s survey, ninety-one percent of caregivers surveyed revealed that the relationships they form with the patients they care for increase their job satisfaction. 

Caregiver Motivation client care

HHAeXchange President Stephen Vaccaro

“While the challenges and demands of being a caregiver still remain – low compensation, feelings of stress and exhaustion, and risk of catching infectious diseases – this survey shows that caregivers remain committed to their work to improve the lives of their patients,” said Stephen Vaccaro, President of HHAeXchange. “As more individuals seek homecare options, the homecare industry must continue to evolve to ensure caregivers are given the resources and recognition they need to remain motivated and focused on patient care.”

Training

Caregiver Motivation Survey Training

Another important finding from the survey was caregivers’ interest in receiving professional training as an additional resource to improve their career satisfaction and longevity. Specifically, the caregivers surveyed said they would be interested in receiving training related to reducing stress (24%), understanding how to treat patients with specific illnesses (18%), and how to use additional medical equipment (14%). 

“Training is a critical component of caregiving that improves caregiver job satisfaction, confidence, and improves care outcomes,” said Glen Persaud, Vice President at New York Health Care Inc. “Our agency offers training opportunities and ensures our caregivers receive the help and support they need to ensure we are providing the best care possible.”

To learn more about HHAeXchange, and how it can help both homecare providers and caregivers through its solutions, visit hhaexchange.com/solutions/providers

Survey Methodology

This survey was conducted by HHAeXchange from April 8 to July 31, 2024, among more than 3,900 caregivers across a variety of the company’s homecare agency clients. For complete survey methodology, please contact michelle.rand@alloycrew.com.

# # #

About HHAeXchange

Founded in 2008, HHAeXchange is a leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid Home and Community-Based Services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. For more information, visit hhaexchange.com or follow the company on XLinkedIn and Facebook.

M&A: Commure Acquires Augmedix

Artificial Intelligence

Acquisition Creates Large AI Software Provider

by Tanay Tandon, CEO, Commure

Today I’m excited to share that Commure is signing to acquire Augmedix (NASDAQ: AUGX) and take the company private. Combined, we believe we’re creating one of the largest, most comprehensive, and fastest-growing artificial intelligence software suites in healthcare. 

AI Scribing

Augmedix is a pioneer in the space of Ambient AI-powered medical scribing, with technology and personnel serving over 20 major health systems and hundreds of sites of care. Together, we believe we can dramatically boost the productivity of every physician in America using language models that transcribe appointments, autonomously code them, and supercharge back-office operations for billing teams. 

The companies together are on track to power over 3 million physician appointments using artificial intelligence, ambient scribing, and revenue cycle automation this year. Commure Scribe, and Augmedix Go on average save a physician 2 hours of documentation time a day, reducing documentation time by more than 80%, and help generate billions of dollars in productivity savings for providers across the country. 

Commure Acquires Augmedix

(Left to Right): Tanay Tandon, Ian Shakil, Hemant Taneja, and Manny Krakaris

Powerful Combination

Augmedix and Commure both partner closely with the country’s premiere hospital systems.  Augmedix’s progress in deploying LLM-powered technology within those systems has been genuinely amazing. 

Commure today processes billions of dollars worth of healthcare payments, and has the fastest growing Ambient AI scribe + documentation tool deployed within hundreds of health systems and private practices. Our technology suite helps power over 250,000 providers nationally. And with the Augmedix acquisition that number will grow even further. 

As I’ve gotten to know Ian and Manny – founder and CEO respectively at Augmedix – it’s become clear they share a common passion with Commure for deploying artificial intelligence to supercharge provider operations and boost the productivity of the US economy. 

In line with the health assurance vision, we believe this combination further unlocks an ecosystem of companies that can collaborate to transform healthcare. In partnership with Augmedix, Commure is poised to become the single, AI-powered interface for providers, accelerating innovation and our shared goal of creating a more proactive, accessible, and affordable system of care. 

In the coming months, we hope to announce much more about how the combined company’s product suites will help transform provider operations at all the systems we partner with. 

# # #

About Commure

Commure, Inc. is connecting disparate datasets, surfacing meaningful insights, accelerating performance through a suite of intuitive applications, and enabling seamless innovation across the healthcare industry. Commure’s mission is to empower every person in the health ecosystem to deliver exceptional care. Commure’s original applications include solutions to improve staff safety, enhance clinical workflow, and bolster revenue operations. Currently, the company enables more than 160,000 clinicians and staff across more than 500 care facilities to advance care through collaboration. With Athelas in the portfolio, Commure will add thousands of clinicians and over 100,000 patients to its national network. Combined, Commure and Athelas is backed by General Catalyst, Sequoia, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. Learn more at commure.com.

© 2024. The Rowan Report. All Rights Reserved.

M&A: HHAeXchange Acquires Generations Homecare System

Partner News

FOR IMMEDIATE RELEASE

Contact:                                       Michelle Rand

855.300.8209

Michelle.rand@alloycrew.com

HHAeXchange Acquires Generations Homecare System, Enhancing its Software Platform for Homecare Stakeholders

Through the acquisition, HHAeXchange will expand footprint into new states and gain talent with deep homecare technology experience

NEW YORK, July 8, 2024 – HHAeXchange, a leader in homecare management solutions for providers, managed care organizations (MCOs), state Medicaid agencies, and fiscal intermediaries, today announced its acquisition of Generations Homecare System. Generations provides an all-in-one homecare agency management software solution that gives providers the ability to connect care teams, simplify daily tasks, and maintain compliance. This acquisition brings together two companies sharing a common vision and values, aimed at driving innovation and excellence in homecare.

The homecare industry is poised for tremendous additional growth, with demand for personal care aides expected to rise by 43% between 2020 and 2035. Industry stakeholders need a software platform that can rapidly evolve to meet the requirements and growing needs of providers, caregivers, and payers – particularly when it comes to compliance and usability.

“As HHAeXchange remains focused on building a better product that supports our dynamic industry, we’re thrilled to combine forces with the Generations team, which is known for its homecare technology expertise,” said Paul Joiner, HHAeXchange’s Chief Executive Officer. “This deeper talent bench, along with an expanded geographic footprint, will move us closer to fulfilling our mission of enabling caregivers, families, providers, and payers to deliver the best care in the home.”

Building on HHAeXchange’s recent acquisition of Cashé Software, a leading Minnesota-based solution for homecare operations and billing, the Generations acquisition will enable HHAeXchange to further expand its footprint into new states and add talent with deep expertise in homecare technology – ultimately driving more value for clients, partners, and others across the industry.

“At HHAeXchange, we’re dedicated to revolutionizing homecare by empowering providers with the best tools and solutions. Our recent acquisitions of Cashé Software and Generations Homecare System represent a significant milestone in this journey, underscoring our commitment to enhancing the care experience for caregivers and members nationwide. With this newly fortified combination of expertise and values, we’re strategically positioned to drive meaningful change in the industry and make a lasting impact on the lives we serve,” Joiner added.

Generations has been dedicated to creating a quality homecare software service for the growing homecare industry since it was founded in 2002. Committed to the promise of providing exceptional technology, Generations is used by over 700 customers in 48 states across the U.S.

Lisa Ferden, Generations Co-Founder and COO, and Lance Ferden, Generations Co-Founder and CTO, will work in advisory roles over the coming months to ensure a smooth transition.

“Generations was built on the foundation of providing exceptional technology, always keeping usability and intuitiveness at the forefront of our homecare software service,” said Lisa Ferden, COO and co-founder of Generations Homecare System. “But what has always set us apart is our commitment to providing an unparalleled customer experience. From our onboarding process to our help system and our customer success team we care deeply about doing our best with every customer interaction. We are thrilled to combine this passion with HHAeXchange’s strengths and push the homecare industry forward.”

# # #

About HHAeXchange

Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. For more information, visit hhaexchange.com or follow the company on TwitterLinkedIn and Facebook.

Axxess Announces Agile 2025

Partner News

FOR IMMEDIATE RELEASE

Contact:                 Johnathan Eaves
(903) 445-6969
jeaves@axxess.com

Axxess 2025 AGILE Conference to be held May 5-7 in Dallas

DALLAS, July 18, 2024 – Axxess, the leading global technology innovator for healthcare at home, today announced the 2025 Axxess Growth, Innovation and Leadership Experience (AGILE) will be held May 5–7 at the Fairmont hotel in downtown Dallas.

Each year several hundred care at home thought leaders, industry providers and partners attend AGILE to learn and share insights to help build the future of healthcare at home. The conference also features valuable networking opportunities and educational sessions on topics at the leading edge of care at home. Clinicians earn much needed continuing education units toward their license renewal.

“AGILE is the must-attend event for anyone involved in care at home,” said John Olajide, Founder and CEO of Axxess. “We are excited about the future of care in the home and believe AGILE 2025 will play a crucial role in advancing our industry by fostering innovation and bringing our community together to learn and grow. Next year’s conference will feature thought-provoking keynote speakers, informative breakout sessions and interactive workshops, all focused on the latest trends, technologies and best practices. I know that AGILE 2025 will inspire and equip attendees with the knowledge they need to provide exceptional care and drive positive change in the care at home industry.”

Attendees can also learn about new solutions and practical applications of the insights shared during sessions by visiting an exhibit showcase featuring the latest products and services from leading care at home solution vendors. More than 50 organizations sponsored the 2024 AGILE conference.

Registration for AGILE 2025 will open in the fall of 2024. For more information, visit the AGILE conference website.

# # #

About Axxess

Axxess is the leading global technology innovator for healthcare at home, focused on solving the most complex industry challenges. Trusted by more than 9,000 organizations that serve more than 5 million patients worldwide, Axxess offers a complete suite of easy-to-use software solutions that empower home health, home care, hospice, and palliative providers to make healthcare at home human again. Multiple independent certifications have confirmed that Axxess has the most secure and industry-compliant software available for providers. The company’s collaborative culture focused on innovation and excellence is recognized nationally as a “Best Place to Work.”

©2024 Axxess All rights reserved

HHAeXchange Opens Minnesota Office

Partner News

FOR IMMEDIATE RELEASE

Contact:                                       Michelle Rand

855.300.8209

Michelle.rand@alloycrew.com

HHAeXchange Opens Minnesota Office and Call Center, Expanding Technical Support Team

The office and call center opening will strengthen HHAeXchange’s technical support and fuel job creation in Minnesota

NEW YORK, July 18, 2024 – HHAeXchange, a leader in homecare management solutions for providers, managed care organizations (MCOs), and state Medicaid agencies, today announced the opening of a new Minnesota office and call center for its Technical Customer Care team and local company employees. The strategically located call center in Bloomington, MN will offer localized, skilled agents to provide timely, efficient, and responsive customer support.

This investment is one of many designed to enhance HHAeXchange’s customer care capabilities, while also creating job opportunities and growth in the local area. Minnesota is ripe for technology expansion, particularly within the medical technology industry, accounting for 380,263 jobs in 2019 and ranking 13th highest in high-tech jobs among all states, making it a perfect fit for HHAeXchange’s new location. 

This announcement comes on the heels of HHAeXchange’s recent acquisition of Cashé Software, a leading Minnesota-based solution for homecare operations and billing. Integrating Cashé talent with deep domain and regional expertise will further support HHAeXchange in creating a leading homecare software platform and a strengthened presence in Minnesota.

“As HHAeXchange continues to advance its homecare management solutions to best meet the needs of today’s customers, we also remain focused on our service and support capabilities to ensure caregivers, families, providers, and payers are able to provide the best care in the home,” said Paul Joiner, HHAeXchange’s Chief Executive Officer. “Both the acquisition of Cashé and our increased presence in Minnesota will help us make this vision possible.”

In tandem with the new office and call center opening, HHAeXchange is launching multiple customer experience initiatives across its business, including:

    • Streamlined support processes to ensure swift and accurate issue resolution, minimizing delays that might impact service delivery.

    • Enhanced focus on workforce optimization aiming for peak efficiency across all call centers.

    • Increased investment in training and onboarding to resolve technical issues as they arise.

Tammy Prause, VP of Technical Customer Care for HHAeXchange, will be spearheading these initiatives to improve HHAeXchange’s overall technical support. 

“Through my 30 years of experience, I’ve gained a deep understanding of what truly drives customer satisfaction, and in my newly appointed position, I am dedicated to elevating the support HHAeXchange provides its customers,” said Prause. “These company-wide initiatives, coupled with our expanded presence in Minnesota, further our commitment to fulfilling our customers’ needs and exceeding their expectations.”

# # #

About HHAeXchange

Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. For more information, visit hhaexchange.com or follow the company on TwitterLinkedIn and Facebook.

Axxess to Offer Cybersecurity to Clients

Partner News

FOR IMMEDIATE RELEASE

Contact:                Christine Shein

(214) 435-6731

cstein@axxess.com

Axxess Partners With Security Compliance Associates to Offer Comprehensive Cybersecurity Services to Clients

DALLAS, July 11, 2024 – Axxess, the leading global technology innovator for healthcare at home, and Security Compliance Associates (SCA), a leading provider of comprehensive cybersecurity solutions, have partnered to offer Axxess clients tailored, cost-effective cybersecurity services.

Through this collaboration, Axxess clients have access to a robust suite of cybersecurity services offered by SCA, including penetration testing, risk assessments and cyber regulatory compliance. These services are specifically designed to address the unique challenges faced by the home healthcare industry, ensuring sensitive patient data remains protected against the evolving landscape of cyberthreats.

“Our partnership with Security Compliance Associates complements our industry-leading secure software solutions, providing our clients with additional specialized cybersecurity services,” said Chris Taylor, senior vice president of channel partnerships at Axxess. “By leveraging SCA’s expertise in healthcare cybersecurity, we are enhancing our clients’ ability to safeguard sensitive data, ensuring they can deliver exceptional care with utmost confidence in their operational security.”

SCA’s services will help Axxess clients navigate the complexities of cybersecurity compliance, safeguard patient information and enhance their overall security posture. This partnership comes at a critical time when the importance of robust cybersecurity measures in the healthcare sector is increasingly paramount.

“Security Compliance Associates is very excited to partner with Axxess to provide a full range of cybersecurity and compliance services to the home healthcare industry,” said Jim Brahm, CEO of Security Compliance Associates. “With the alarming and detrimental cyberattacks specifically targeting the healthcare industry causing significant business interruption, the time is now to proactively protect your practice and stay in compliance with the state and federal security and privacy laws.”

  # # #

About Axxess

Axxess is the leading global technology innovator for healthcare at home, focused on solving the most complex industry challenges. Trusted by more than 9,000 organizations that serve more than 5 million patients worldwide, Axxess offers a complete suite of easy-to-use software solutions that empower home health, home care, hospice, and palliative providers to make healthcare in the home human again. Multiple independent certifications have confirmed that Axxess has the most secure and industry-compliant software available for providers. The company’s collaborative culture focused on innovation and excellence is recognized nationally as a “Best Place to Work.”

About Security Compliance Associates

Security Compliance Associates (SCA) specializes in providing tailored cybersecurity solutions that help healthcare organizations meet stringent regulatory requirements from HIPAA and HITRUST. Their services include penetration testing, risk assessments, cyber regulatory compliance and more, ensuring sensitive patient data remains secure.

©2024 Axxess. All rights reserved.

Ohio HHA Violated Anti-Kickback Statute

Partner News

FOR IMMEDIATE RELEASE

Office of Public Affairs

July 1, 2024 — Guardian Health Care Inc., Gem City Home Care LLC and Care Connection of Cincinnati LLC, home health agencies operating in Texas, Ohio and Indiana, along with their owner Evolution Health LLC (together, the Companies), have agreed to pay $4,496,330 to resolve allegations that they violated the False Claims Act by knowingly providing illegal kickbacks to assisted living facilities and physicians in exchange for Medicare referrals.

This settlement resolves allegations that, from 2013 to 2022, Guardian Health Care, Gem City Home Care and Care Connection of Cincinnati provided lease payments and other valuable benefits, including wellness health services, sports tickets and meals, to numerous assisted living facilities and their residents, as well as certain health care providers, in exchange for referrals of Medicare beneficiaries. The home health agencies then billed Medicare for the home health services they provided to the referred patients.

The Anti-Kickback Statute prohibits the provision of remuneration with the intent to induce referrals of government health care program business. The Anti-Kickback Statute is intended to ensure that medical providers’ judgments are not compromised by improper financial incentives. Claims that are knowingly submitted in violation of the Anti-Kickback Statute are ineligible for payment and can violate the False Claims Act.

“It is imperative to ensure that improper financial incentives play no role in decisions regarding patient care,” said Principal Deputy Assistant Attorney General Brian M. Boynton, head of the Justice Department’s Civil Division. “Today’s resolution demonstrates the department’s commitment to protecting the integrity of federal health care programs and the medical treatment received by their beneficiaries.”

The Companies received credit under the department’s guidelines for taking disclosure, cooperation and remediation into account in False Claims Act cases. Among other actions, the Companies disclosed the conduct to the government, identified the individuals involved and assisted in the determination of losses caused to Medicare.

The investigation and resolution of this matter illustrates the government’s emphasis on combating healthcare fraud. One of the most powerful tools in this effort is the False Claims Act. Tips and complaints from all sources about potential fraud, waste, abuse and mismanagement can be reported to the Department of Health and Human Services at 800-HHS-TIPS (800-447-8477).

Trial Attorney Elizabeth A. Strawn of the Civil Division’s Commercial Litigation Branch, Fraud Section and Assistant U.S. Attorney Brandi Stewart for the Southern District of Ohio handled the matter.

The claims resolved by the settlement are allegations only. And there has been no determination of liability.

New Chief Operating Officer at Axxess

Partner News

FOR IMMEDIATE RELEASE

Contact:           Johnathan Eaves

(903) 445-6969

jeaves@axxess.com

Tom Codd Appointed Chief Operating Officer at Axxess

Codd to Leverage Extensive Background Serving Global Corporations

DALLAS, July 3, 2024 – Axxess, the leading technology innovator for healthcare at home, announced that Tom Codd has been appointed Chief Operating Officer. In his new role, Codd will be responsible for leading Axxess’ global operations and driving the company’s continued growth.

“Tom joined Axxess two years ago as our first Chief People Officer and has done exceptional work growing our talent and ensuring we maintain our award-winning culture as we expand,” said John Olajide, Founder and CEO of Axxess. “His extensive leadership experience and years managing global activities has been invaluable to our growth. As he transitions into his new role, we are excited about the continued positive impact he will have on our ambitious plans. His contributions will help us realize our vision of being the leading care at home technology company, and most admired for our people, partnerships and solutions.”

Codd has more than 40 years of experience in business and financial leadership. Prior to joining Axxess, he was a partner at PricewaterhouseCoopers (PwC), where he served multinational and private equity clients in various industries. He held numerous leadership positions at PwC, including Managing Partner of North Texas, Vice Chairman and U.S. Human Capital Leader, and U.S. Fit for Growth Managing Partner.

Codd is a CPA and financial expert with human capital and governance expertise. His leadership competencies include business strategy and operations, M&A, inclusion, equity and diversity, international and risk management.

 “John has done an extraordinary job in building Axxess with an exceptional culture comprised of dynamic and innovative people who are committed to ensuring the future of healthcare is in the home,” said Codd. “I continue to be impressed by Axxess’ commitment to providing high-quality solutions for the care at home industry while cultivating a positive work environment. I am eager to keep collaborating with the talented team at Axxess to help the company achieve its full potential.”

# # #

About Axxess

Axxess is the leading technology innovator for healthcare at home, focused on solving the most complex industry challenges. Trusted by more than 9,000 organizations that serve more than 3 million patients worldwide, Axxess offers a complete suite of easy-to-use software solutions that empower home health, home care, hospice, and palliative providers to make healthcare in the home human again. The company’s collaborative culture focused on innovation and excellence is recognized nationally as a “Best Place to Work.”

©2024 Axxess. All rights reserved

Unifying our Brand as Activated Insights

Partner News

by Bud Meadows, CEO, Activated Insight

A Letter from the CEO

In 2023, we united the leading post-acute and long-term care technology companies to deliver mission critical applications and analytics to enable better care. These companies were aligned in a shared mission to help improve experiences for our customers, employees and for the people in their care. Now operating as a single entity, we are unifying under a single brand that demonstrates the breadth of our capabilities and aligns to each of the markets we serve.

I am thrilled to announce that we are now consolidating our growth under one unified name: Activated Insights. This new name clearly reflects our dedication to serving the long-term and post-acute care market, and it better represents our diverse range of unique capabilities.

As we transition to Activated Insights over the coming months, you’ll benefit from our integrated capabilities designed to empower employees to deliver the very best care, and make clients feel like they’re receiving just that. And we’re committed to doing our part by:

Activated Insights
  • Providing you with the data to help recruit and retain employees.

  • Educating and supporting your clinical and care staff.

  • Enabling you to improve the experience of the people in your care through our unique analytics, workflow, and benchmarking.

  • Informing and enhancing internal processes so you can demonstrate your commitment to those you hire and serve.

Although we are adopting a new name, the heart and mission of who we are remains the same. We are dedicated to helping you make the most of every interaction for your employees, clients, and beyond.

Our goal is to keep you well-informed and ensure your experience with us remains seamless throughout this transition. You can expect to see updated branded materials in the coming months.

Sincerely,

Bud Meadows CEO Activated Insights

Bud Meadows

Chief Executive Officer, Activated Insights, Formerly HCP

Disincentives for Information Blocking

Partner News

From the U.S. Department of Health and Human Services

FOR IMMEDIATE RELEASE

June 24, 2024

Contact: HHS Press Office
202-690-6343
media@hhs.gov

HHS Finalizes Rule Establishing Disincentives for Health Care Providers That Have Committed Information Blocking

The U.S. Department of Health and Human Services (HHS) today released a final rule that establishes disincentives for health care providers that have committed information blocking. This final rule exercises the Secretary’s authority under the 21st Century Cures Act (Cures Act) to establish “disincentives” for health care providers who engage in practices that the health care providers knew were unreasonable and were likely to interfere with, prevent, or materially discourage the access, exchange, or use of electronic health information (EHI), except as required by law or covered by a regulatory exception.

“This final rule is designed to ensure we always have access to our own health information and that our care teams have the benefit of this information to guide their decisions. With this action, HHS is taking a critical step toward a health care system where people and their health providers have access to their electronic health information,” said HHS Secretary Xavier Becerra. “When health information can be appropriately accessed and exchanged, care is more coordinated and efficient, allowing the health care system to better serve patients. But we must always take the necessary actions to ensure patient privacy and preferences are protected – and that’s exactly what this rule does.”

HHS has established the following disincentives for health care providers found by the HHS Office of Inspector General (OIG) to have committed information blocking and referred by OIG to the Centers for Medicare & Medicaid Services (CMS): 

  • Under the Medicare Promoting Interoperability Program, an eligible hospital or critical access hospital (CAH) that has committed information blocking and is referred to CMS by OIG will not be a meaningful electronic health record (EHR) user during the calendar year of the EHR reporting period in which OIG refers its determination to CMS.  If the eligible hospital is not a meaningful EHR user, the eligible hospital will not be able to earn three quarters of the annual market basket increase they would have been able to earn for successful program participation; for CAHs, payment will be reduced to 100 percent of reasonable costs instead of 101 percent. This disincentive will be effective 30 days after publication of the final rule.
  • Under the Promoting Interoperability performance category of the Merit-based Incentive Payment System (MIPS), a MIPS eligible clinician (including a group practice) who has committed information blocking will not be a meaningful EHR user during the calendar year of the performance period in which OIG refers its determination to CMS. If the MIPS eligible clinician is not a meaningful EHR user, then they will receive a zero score in the MIPS Promoting Interoperability performance category. The MIPS Promoting Interoperability performance category score is typically a quarter of an individual MIPS eligible clinician’s or group’s total final score in a performance period/MIPS payment year, unless an exception applies and the MIPS eligible clinician is not required to report measures for the performance category. CMS has modified its policy for this disincentive to clarify that if an individual eligible clinician is found to have committed information blocking and is referred to CMS, the disincentive under the MIPS Promoting Interoperability performance category will only apply to the individual, even if they report as part of a group. This disincentive will be effective 30 days after publication of the final rule.
  • Under the Medicare Shared Savings Program, a health care provider that is an Accountable Care Organization (ACO), ACO participant, or ACO provider or supplier who has committed information blocking may be ineligible to participate in the program for a period of at least one year. Consequently, the health care provider may not receive revenue that they might otherwise have earned through the Shared Savings Program. CMS also finalized in this rule that it will consider the relevant facts and circumstances (e.g. time since the information blocking conduct, the health care provider’s diligence in identifying and correcting the problem, whether the provider was previously subject to a disincentive in another program, etc.) before applying a disincentive under the Shared Savings Program. This disincentive will be effective 30 days after publication of the final rule; however, any disincentive under the Shared Savings Program would be imposed after January 1, 2025.
  • Additional disincentives may be established through future rulemaking.

This HHS final rule complements OIG’s final rule from June 2023 that established penalties for information blocking actors other than health care providers, as identified in the Cures Act (health information technology (IT) developers of certified health IT or other entities offering certified health IT, health information exchanges, and health information networks). If OIG determines that any of these individuals or entities committed information blocking, they may be subject to a civil monetary penalty of up to $1 million per violation.

The Office of the National Coordinator for Health Information Technology (ONC) and CMS will host a joint information session about the final rule on June 26, 2024 at 2pm ET. More information can be found at healthit.gov/informationblocking and via ONC’s X account, @ONC_HealthIT.

# # #

All HHS press releases, fact sheets and other news materials are available at https://www.hhs.gov/news.
Like HHS on Facebook, follow HHS on Twitter @HHSgov, and sign up for HHS Email Updates.
Last revised: 

Staffing Crisis Solution from Wellsky and Ava

Partner News

Recruitment and Retention Wellsky Ava Logo

WellSky® and Ava Launch Groundbreaking Solution to Combat Staffing Crisis for Home-Based Care Agencies

The new innovation helps improve healthcare employee retention and engagement through incentive-based rewards

OVERLAND PARK, Kan. & NEW YORK, NY. – May 30, 2024 – WellSky, a leading health and community care technology company, today announced the release of WellSky TeamEngage powered by Ava, a new innovation for home-based care providers aimed at increasing employee retention, reliability, and recruitment through gamification. The solution incentivizes and rewards caregivers for completing targeted activities and achieving performance goals, fostering a culture of appreciation while improving staff retention rates and agency differentiation.

WellSky TeamEngage comes at a time when home-based care providers face a growing workforce shortage crisis. The turnover rate for home care providers is 77%, challenging agencies to meet a growing demand for services with a shrinking supply of caregivers. This can result in higher rates of referral and client case rejection. With WellSky TeamEngage, agencies can implement customizable, data-driven incentives to attract and retain talent at scale, while shifting focus toward other operational priorities and providing exceptional care.

Using WellSky and Ava’s integrated technology, Griswold, one of the country’s largest home care franchises with more than 170 locations in 32 states and over 9,000 caregivers, reduced turnover rate in its eight company-owned offices by 13% in just seven months and helped a large majority of caregivers reach key goals, such as clocking in and out on time and meeting minimum weekly hour requirements. The company has since rolled out the technology to its franchise network and expects significant adoption.

“We have seen tremendous benefit from using WellSky TeamEngage powered by Ava, both in the retainment of talented staff members and in the differentiation of our agency,” said Caitlin Griffith, Director of People & Culture at Griswold. “Our organization believes that care professionals are the foundation of our success, with innovation being key to improving the lives of those we serve. We have been pleased with the adoption and staff satisfaction with the solution, and we look forward to further benefiting from a comprehensive set of insights to guide our approach to workforce engagement strategies.”

Ava acts as an AI-powered Chief Engagement Officer for healthcare providers, with its average customer improving employee retention rates by 45% in six months. Ava improves employee engagement so healthcare providers and administrators can redirect attention to scaling their businesses. Now in partnership with WellSky, the organizations will extend this technology to providers across the U.S., with the Ava platform integrated within WellSky electronic health records (EHR) technologies and the WellSky TeamInsights solution. TeamEngage will provide a comprehensive flow of data between systems and a seamless end-user experience.

“Ava works to remove the burden of administrative work and reconnect caregivers and home care administrators with why they chose a healthcare career in the first place,” said Victor Hunt, chief executive officer and co-founder of Ava. “We are excited to lend Ava’s Enterprise AI technologies to TeamEngage and, in doing so, tackle one of the greatest crises facing healthcare.”

By leveraging data directly from WellSky Personal Care, WellSky TeamEngage incorporates specific caregiver actions, such as taking open shifts and performing timely clock-ins, into the agency’s defined incentive model, which stores all actions and awards points that caregivers can redeem for monetary or other agency-defined rewards. These day-to-day behaviors combined with pulse survey results, gamified referrals, and other engagement metrics are all tracked within WellSky TeamInsights for Personal Care, where powerful algorithms help predict caregiver turnover risk to proactively guide retention strategies.

“The staffing crisis facing our clients and the industry at large is a major concern, both for people seeking care in the home and for agencies trying to meet that need,” said Wes Little, chief analytics officer at WellSky. “We are thrilled to bring WellSky TeamEngage to our clients to not only provide them a tool to incentivize and reward caregivers, but to also gain the insights needed to run their operations at scale in today’s challenging environment.”

To learn more about how WellSky is powering agency staff retention and engagement, visit WellSky.com.

# # #

WellSky Media Contact
Emma Neal
Phone: 617.401.3131
Email: emma.neal@allisonworldwide.com

Ava Media Contact
Deanna Carbone
Phone: 914.523.7865
Email: ava@hirschleatherwood.com

About WellSky®

WellSky is one of America’s largest and most innovative healthcare technology companies leading the movement for intelligent, coordinated care. Our proven software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations scale processes, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care. WellSky serves more than 20,000 client sites — including the largest hospital systems, blood banks, cell therapy labs, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. Informed by more than 40 years of providing software and expertise, WellSky anticipates clients’ needs and innovates relentlessly to build healthy, thriving communities. For more information, visit wellsky.com.

About Ava

Ava is an enterprise AI platform helping healthcare providers streamline administrative busywork so that they can get back to care. In an industry where employee engagement and retention are crucial yet increasingly challenging to maintain, Ava provides an effective AI-driven solution that’s beneficial for clients, caregivers, and providers. Integrating seamlessly with Electronic Health Records (EHRs), Ava offers an engaging experience for caregivers and clinicians while providing administrators with a robust suite of tools for business intelligence, employee management, and gamified incentives. For more information, visit joinava.com.

©2024 Wellsky. All rights reserved. This press release was published by Wellsky and appears on The Rowan Report courtesy of Wellsky.

Ambassador of the Year

Partner News

FOR IMMEDIATE RELEASE

Contact:

Johnathan Eaves

(903)445-6969

jeaves@axxess.com

Axxess’ Tim Ingram Wins MyHospice Ambassador of the Year

DALLAS, June 13, 2024 – During Hospice Action Week in Washington D.C., the Hospice Action Network (HAN) named Axxess Executive Vice President of Interoperability Tim Ingram the 2023 MyHospice Ambassador of the Year. This award recognizes Ingram’s outstanding leadership and advocacy for hospice care.

Ingram’s passion for hospice care is deeply personal and driven by his profound experiences with family members who benefited from hospice services. His efforts focus on educating lawmakers and the public about the essential benefits of hospice care, ensuring more families receive the compassionate care they deserve at the end of life.

“Advocacy for hospice means sharing the beauty of the hospice benefit with members of the House and Senate, state representatives and anyone else who will listen to our stories of lives improved because of the care patients received in the last weeks and months of their lives,” Ingram said. “It means making sure as many patients and families as possible learn about the benefits of hospice, and it means helping protect the future of hospice care for some of our most vulnerable people.”

“MyHospice Ambassadors play a critical role in ensuring the voices of diverse providers and community members from across the nation are heard,” said Logan Hoover, VP of Policy and Government Relations for the National Hospice and Palliative Care Organization (NHPCO) and Executive Director of the Hospice Action Network (HAN). “Tim’s standout storytelling and dedication have provided an important example of effective engagement for other advocates.”

The MyHospice Ambassadors Program is a volunteer advocacy program for individuals who have the capacity and initiative to lead, network and take action on hospice and palliative care advocacy efforts with the support of HAN. HAN, the 501(c)(4) affiliation of NHPCO, presented three MyHospice Ambassador annual awards, recognizing advocates who stood out, led by example and took action in 2023.

# # #

About Axxess

Axxess is the leading global technology innovator for healthcare at home, focused on solving the most complex industry challenges. Trusted by more than 9,000 organizations that serve more than 5 million patients worldwide, Axxess offers a complete suite of easy-to-use software solutions that empower home health, home care, hospice, and palliative providers to make healthcare in the home human again. Multiple independent certifications have confirmed that Axxess has the most secure and industry-compliant software available for providers. The company’s collaborative culture focused on innovation and excellence is recognized nationally as a “Best Place to Work.”

Tim Ingram Hospice Ambassador of the Year<br />
Tim Ingram Hospice Ambassador of the Year

Tim Ingram is senior vice president of business development for Axxess, a home healthcare technology company. He is responsible for leading the business development team to build valuable industry partnerships and key product integrations that create solutions for Axxess clients. Prior to joining Axxess in February 2018, Ingram served as the regional administrator for Encompass Home Health and vice president of sales for Homecare Homebase, among other industry positions.

HHAeXchange Acquires Cashé Software

M&A

HHAeXchange

FOR IMMEDIATE RELEASE

Contact:

Michelle Rand, Alloy
855-300-8209
michelle.rand@alloycrew.com

HHAeXchange Acquires Cashé Software, Strengthening Homecare Operations for Thousands of Agencies and Individuals

Acquisition secures expanded access to solutions that enable caregivers, families, providers, and payers to deliver the best care in the home

NEW YORK, June 18, 2024 – HHAeXchange, a leader in homecare management solutions for providers, managed care organizations (MCOs), state Medicaid agencies, and fiscal intermediaries, today announced its acquisition of Cashé Software, a leading Minnesota-based solution for homecare operations and billing. The strategic transaction brings together two premier, complementary providers of end-to-end homecare software platforms, significantly expanding the combined company’s ability to help thousands of homecare providers and payers across the U.S. ensure compliance, streamline billing, and optimize workforce management. 

The homecare industry continues to experience rapid growth, and is expected to increase from $100 billion in 2024 to $176 billion by 2032. Software that streamlines operations and enables agencies to achieve better health outcomes will play a key role in this projected growth, as home and community-based services (HCBS) providers increasingly turn to such tools to manage all aspects of their agency operations. 

“Today marks an exciting milestone as we join forces with Cashé. In addition to its robust product set, the company shares HHAeXchange’s passion for homecare, technology, and innovative software,” said Paul Joiner, HHAeXchange’s Chief Executive Officer. “Homecare agencies need purpose-built technology to support them in delivering quality care. We are thrilled to partner with the Cashé team to collaborate on our vision of delivering the most comprehensive solution that drives operational efficiency, increases compliance, and improves health outcomes.” 

Since 2004, Cashé has provided advanced technology and services to simplify and streamline mission critical processes, benefiting more than 400 homecare agencies in Minnesota. With its recent launch of the Pavillio platform, Cashé continues to demonstrate its commitment to helping agencies get paid faster, increase team capacity, eliminate error-prone manual processes, and automate revenue cycle management. 

“For 20 years, Cashé has been focused on ensuring our customers can rely on our software to help them deliver the best care in the home,” said former Cashé President Praba Manivasager, who now leads the Cashé business unit at HHAeXchange. “This commitment is strengthened by our partnership with HHAeXchange, and we look forward to working together as a team to accelerate our vision of building the software platform that sets the standard for efficient workflows and insightful data.” 

For more information about HHAeXchange, its solutions, or the Cashé acquisition, visit www.hhaexchange.com

# # #

About Cashé Software 

Cashé Software is a leading technology partner for Home and Community-Based Service (HCBS) providers serving the Medicaid aging and disability population. Dedicated to helping agencies implement top operational practices and achieve the highest standards of care, Cashé Software offers end-to-end solutions that have enabled hundreds of agencies automate operations, implement EVV, ensure compliance, and achieve an impressive 99% first-time payment rate on billing. Driven by their mission to positively impact 2 million lives, all of Cashé’s solutions are designed with a person-centered focus to empower the entire care team. 

Axxess SimiTree Partnership

Partner News

Axxess SimiTree Partnership

FOR IMMEDIATE RELEASE

Contact:

 Christine Stein
(214) 435-6731
cstein@axxess.com

Axxess and SimiTree Partner to Launch Platforms
to Empower Home Health and Hospice Growth

Key Market, Referral and Utilization Data Available for Streamlined Decision-Making

DALLAS, June 20, 2024 – Axxess, the leading global technology innovator for healthcare at home, and SimiTree, a revenue cycle, coding, professional services, and talent management resource for post-acute and behavioral health organizations, today announced the launch of two new products designed to provide Axxess’ home health and hospice clients with even more valuable insights to strategically plan and drive growth.

With SimiTree’s Market Analysis Platform (MAP) home health and hospice providers can easily quantify their market position, including market share and trends, referral partner strength and competitor analysis. The platform offers key insights into service areas, changes in revenue, referral patterns, quality scores, and more.

“This partnership between SimiTree and Axxess is an incredible opportunity to bring together two organizations that equally strive for excellence, innovation, and making a positive impact on home healthcare,” said William Simione III, CEO . “Pairing our tools together will create an even more powerful technology suite that improves operating efficiency and contributes to better outcomes. It will also allow organizations in this space to take advantage of real-time data that will help them identify the best opportunities for growth. Together, we will continue to empower providers and create the best value possible.”

Axxess clients can now also leverage the new SimiTree Compass tool to help optimize home health visit utilization and resource management. This visit utilization guidance tool provides crucial data to help agencies make informed decisions, ensure consistent care and maintain appropriate documentation. SimiTree Compass includes information on standard visit ranges, LUPA likelihood, and visit discipline mix that is all presented in a user-friendly format tailored to clinicians and managers. Accessible early in the patient’s care episode, the system allows for quick lookups and adjustments to fit specific clinical profiles and agency needs without requiring changes to existing processes.

“We’re excited to partner with SimiTree to bring both of these cutting-edge solutions to our clients to further enhance their capabilities with Axxess,” said Chris Taylor, Senior Vice President of Channel Partnerships at Axxess. “The Market Analysis Platform aligns perfectly with our mission to empower home health and hospice providers with the tools they need to succeed. And by leveraging data and analytics from the SimiTree Compass tool, our clients can make informed decisions to optimize their operations and drive growth.”

SimiTree’s Compass tool is available to Axxess Home Health clients. The MAP tool is available to Axxess Home Health and Axxess Hospice clients.

# # # 

About Axxess

Axxess is the leading technology innovator for healthcare at home, focused on solving the most complex industry challenges. Trusted by more than 9,000 organizations that serve more than 3 million patients worldwide, Axxess offers a complete suite of easy-to-use software solutions that empower home health, home care, hospice, and palliative providers to make healthcare in the home human again. The company’s collaborative culture focused on innovation and excellence is recognized nationally as a “Best Place to Work.”

About SimiTree

SimiTree, a company that provides industry-leading, tech-enabled specialty revenue cycle management (RCM), coding, professional services, and talent management resources for post-acute and behavioral health organizations, was created by the merger of Simione Healthcare Consultants and BlackTree Healthcare Consulting in 2021. In 2022, SimiTree further expanded its RCM capabilities with its Imark Billing acquisition, and its behavioral health footprint with a strategic alignment with Infinity, a SimiTree company.

In addition to clinical, financial, and operational consulting, SimiTree offers a robust suite of outsourced services, including billing, coding, OASIS, Review Choice Demonstration (RCD) and Quality Assessment and Performance Improvement (QAPI), and revenue cycle management; executive placement, interim management, retention consulting and other talent solutions; mergers and acquisitions support; compliance assessments and risk mitigation plans; sales and growth training; and benchmarking and data analytics. For more information, visit www.SimiTreeHC.com.

Joint NAHC-NHPCO Statement on Signing of Affiliation Agreement

Partner News

June 18, 2024

Washington, D.C. and Alexandria, VA – On June 10, the Board Chairs and chief executive officers of the National Association for Home Care & Hospice (NAHC) and the National Hospice and Palliative Care Organization (NHPCO) met in Washington, D.C. to formally sign the affiliation agreement between the two leading organizations in the care at home community.

NAHC and NHPCO are the two largest organizations representing and advocating for providers of care in the home and the millions of disabled, elderly, and dying Americans who depend on that care. With more than 90 years of experience between them, NAHC and NHPCO provide world class education to help their members deliver the best possible care and tireless advocacy to expand access to home and community-based services.

“The NAHC-NHPCO Alliance will be the leading authority and unifying voice of the care at home community,” said NAHC Board Chair and Chair-Elect of the Alliance Kenneth Albert. “The leadership of both organizations have worked for 18 months to make this happen and the talented staff at NAHC and NHPCO are already hard at work integrating the two organizations. Together, we will make home the center of health care.”

“This alliance between NHPCO and NAHC will create the most powerful voice the care at home community has ever had,” said NHPCO Board Chair and Vice Chair-Elect of the Alliance Melinda Gruber. “For members, it means access to the best education and expert advice, as well as a strong advocate for sensible policies that help providers deliver the best possible care to the millions of Americans who need it the most.”

“The affiliation of NAHC and NHPCO is a historic event,” said NAHC President and CEO William A. Dombi. “Unifying the voice of health care at home has been a longstanding goal of NAHC, as it is the essence of the original formation of NAHC in 1982. Combining our two organizations will significantly strengthen that voice for the benefit of our members and the patients they serve.”

“The community of providers delivering care primarily in people’s homes is stronger when we work together,” said NHPCO Interim CEO, Ben Marcantonio. “We have demonstrated that strength in recent years with shared advocacy efforts and joint research that have helped change the conversation in Washington and beyond. Aligning NHPCO and NAHC into one new organization will mean we can better serve our members well into the future.”

The signing of the agreement takes NAHC and NHPCO into a new phase of an ongoing process. Beginning July 1, the organizations will begin integrating operations, a process that is expected to take the rest of the year.  That process will take place under the name the NAHC-NHPCO Alliance while the future name of the organization is determined. Considerable progress on a new name has been made and is in process of trademarking approvals. Meanwhile, a robust search for a CEO for the new organization is under way, with dozens of qualified candidates being considered.

Press Contacts:

  • Thomas Threlkeld, NAHC Director of Communications
  • Elyssa Katz, NHPCO Marketing and Communications Manager

###

About National Association for Home Care & Hospice (NAHC)

The National Association for Home Care & Hospice (NAHC) is the voice of home care and hospice. NAHC represents the nation’s 33,000 home care and hospice providers, along with the more than two million nurses, therapists, and aides they employ. These caregivers provide vital services to Americans who are aged, disabled, and ill. Some 12 million patients depend on home care and hospice providers, who depend on NAHC for the best in advocacy, education, and information. NAHC is a nonprofit organization that helps its members maintain the highest standards of care. To learn more, visit http://www.nahc.org.

About NHPCO

The National Hospice and Palliative Care Organization (NHPCO) is the nation’s largest and oldest membership association for providers who care for people affected by serious and life-limiting illness. Our members deliver and expand access to high-quality, person-centered interdisciplinary care to millions of Americans. NHPCO provides education and resources to support that mission. Together with our advocacy partner, the Hospice Action Network (HAN), we serve as the leading voice advancing public policy to improve serious-illness and end-of-life care, while our CaringInfo program provides free resources to educate and empower patients and caregivers. nhpco.org.