Integrating Home Care with Hospital Systems

Partner News

by | Sep 25, 2025 | Partner News

FOR IMMEDIATE RELEASE

Contact:                                   Steph Davidson
647-668-6369
steph.davidson@alayacare.com

Integrating Home Care with Hospital Systems

Health PEI becomes first province to integrate home care with hospital systems using AlayaCare

TORONTO, Sept. 24, 2025. Health PEI, Prince Edward Island’s single health authority, has successfully transformed its home care delivery system through a comprehensive digital modernization initiative powered by AlayaCare’s integrated platform. The implementation has delivered remarkable results, including an 18% increase in scheduling productivity, 216% growth in assessments, and a 50% reduction in administrative paperwork for nursing staff.

Digital transformation

This strategic transformation was driven by Health PEI’s commitment under the Pan-Canadian Health Accord to modernize home care services across the province. Previously, the organization faced significant operational challenges with outdated assessment tools, manual scheduling processes, and limited system integration that disrupted care coordination and diverted clinical staff from direct patient care.

By implementing AlayaCare in 2022, the organization replaced its legacy Seniors Assessment Screening Tool (SAST) with interRAI HC, adopted digital scheduling, and enabled mobile access for real-time charting. The solution also integrated directly with provincial systems, including Oracle Health (Cerner) and the Provincial Client Registry, enabling seamless client transitions and province-wide care coordination.

Integrating Home Care with Hospital Systems AlayaCare HealthPEI

“At first, we were just looking for software to help with interRAI-HC assessments. But with AlayaCare, we got so much more. It’s been a big leap forward in modernizing home care in our province. We’ve integrated with the provincial clinical information system and client registry, streamlined our operations, and scaled up client assessments. That’s helped us smooth client transition from hospital to home and strengthen care planning. Most importantly, it’s given us clear visibility into our metrics so we can scale more intentionally and efficiently into new programs.”

Mary Jane Callaghan

Former Project Lead, Health PEI

Outcomes

Since go-live, Health PEI has achieved significant outcomes:

  • Better care delivery: Annual assessments grew by 216% by replacing SAST with AlayaCare’s interRAI HC assessment tool and 100% of clients now have multidisciplinary care plans. Every individual receives integrated, person-centered care with a focus on care coordination across health and social services.
  • Greater system capacity: 15% increase in caseloads ensures more clients can access the support they need without long delays.
  • Enhanced workforce efficiency and staff experience: Scheduling productivity rose 18% and paperwork was cut in half, giving care teams more time with clients and improving work-life balance.
  • Improved data visibility: Health PEI became the first province to achieve 
Health PEI Growth Integrating home health with hospital systems

province-wide hospital integration for its home care system, enabling real-time updates, proactive system planning and real-time submissions to the Canadian Institute for Health Information (CIHI).

“With AlayaCare, everything I need is on my laptop or phone. I can document during the visit and submit forms on the spot. Having that flexibility is a game changer.”

-Deina Perry, Home Care Physiotherapist at Health PEI. 

The transformation also reduced scheduling delays and optimized staffing through direct integration with Oracle Health (Cerner). Admission, discharge, and transfer updates now automatically adjust home care schedules, ensuring continuity of care and reducing unnecessary travel. 

“The real-time schedule is incredibly helpful. Our whole team can quickly see if a client is in hospital or at a facility respite, thanks to the integration with Cerner. It saves us from making endless phone calls just to track clients down.”

-Joanne McLaughlin, RN interRAI Assessor at Health PEI. 

By adopting AlayaCare, Health PEI has set a benchmark for provincial-scale modernization of home care in Canada. The initiative has strengthened care coordination, supported evidence-based planning, and expanded access for older adults across Prince Edward Island. 

“Health PEI’s vision went far beyond simply replacing an assessment tool. Together, we’ve built an integrated, province-wide home care platform that connects directly with hospital systems, streamlines operations, and scales assessments at a level never before possible. This transformation is strengthening care transitions, improving planning, and giving leaders the data visibility they need to expand programs with confidence and efficiency. It’s a powerful example of how digital innovation can reshape home and community care.”

Adrian Schauer

CEO, AlayaCare

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About Health PEI

Health PEI is the single health authority for Prince Edward Island, responsible for delivering publicly funded healthcare services across the province. Its mandate includes hospitals, primary care, long-term care, home and community care, mental health and addictions, and public health. By integrating services across the continuum of care, Health PEI is committed to providing safe, equitable, and high-quality healthcare that meets the needs of Islanders today and into the future. 

About AlayaCare

AlayaCare is an end-to-end platform designed to serve public, private, and non-profit home and community care organizations that manages the entire client lifecycle, including needs assessments, care plans, scheduling, visit and route optimization, and visit verification. Founded in 2014 and now with over 600 employees, AlayaCare combines traditional in-home and virtual care solutions that enable care providers to lower the cost of care and achieve better outcomes for their clients. For more information, visit: AlayaCare.com 

© 2025 This press release originally appeared on the AlayaCare website and is reprinted with permission. For more information or for permission, please see press contact above.

MACPAC Rate Setting

CMS

by | Sep 25, 2025 | CMS, Medicaid, Medicare, Medicare Advantage, Partner News

FOR IMMEDIATE RELEASE

Contact:                                                                   Elyssa Katz
571-281-0220
communications@allianceforcareathome.org

MACPAC Rate Setting

The Alliance Expresses Concerns Regarding MACPAC Approach to HCBS Rate Setting

Alexandria, VA, and Washington, DC, September 18, 2025. The National Alliance for Care at Home (the Alliance) released the following statement in response to the Medicaid and CHIP Payment and Access Commission’s (MACPAC) discussion regarding home- and community-based services (HCBS) rate-setting held during today’s September MACPAC meeting.

MACPAC Rate Setting Quote

The Alliance appreciates MACPAC’s interest in addressing issues related to worker pay in HCBS. These workers should receive higher wages and benefits as they are the backbone of the long-term care system in our country. They are dedicated professionals who provide essential services that promote the community integration, independence, and positive health and social outcomes of older adults and people with disabilities.

Unfortunately, we are concerned about the draft recommendation MACPAC discussed during today’s meeting. Rather than seeking to address the root-cause of low worker wages, MACPAC’s recommendation instead focuses on collecting 

additional information that would further describe the issue. This approach increases administrative burden on states and providers without actually proposing solutions to this problem.

MACPAC Rate Setting Report

MACPAC’s report acknowledges that rate studies and wage data are insufficient to address chronically underfunded Medicaid HCBS programs. To create meaningful change, state administrations and state legislators must be held accountable to fund services at levels that enable improved wages for workers. Sixty years of Medicaid program history have demonstrated that such wholesale changes to state actions are only achieved through new and strengthened Federal requirements. We urge MACPAC and its Commissioners to be bold and recommend structural changes to Federal Medicaid law and regulations that mandate payment policies ensuring access to HCBS through livable wages for direct care workers. The Centers for Medicare & Medicaid Services (CMS) should be given the authority to require states to:

  • Perform comprehensive rate studies no less frequently than every five years that:
    • Use generally accepted accounting practices to develop a payment methodology that assures continued adequacy of each component of the rate model; and
    • Establish a rate model that includes individualized components for core provider cost drivers as well as a livable wage for workers.
  • Submit a copy of the rate review report and recommendations with any waiver renewal or state plan amendment and make the report publicly available on their website; and
  • Require states to justify any variance between the report recommendations and the actual established payment rates.

Further, CMS should be given the authority to disapprove rate methodologies that do not clearly account for all statutory and regulatory requirements of delivering services as well as demonstrating that the rates are sufficient to support a livable wage for workers.

Our members are committed to improving the lives and livelihoods of direct care workers because beneficiaries depend on them. We call on MACPAC to ensure that states and the federal government are equal partners in this critical endeavor.

MACPAC Rate Setting Quote The Alliance

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About the National Alliance for Care at Home

The National Alliance for Care at Home (the Alliance) is the leading authority in transforming care in the home. As an inclusive thought leader, advocate, educator, and convener, we serve as the unifying voice for providers and recipients of home care, home health, hospice, palliative care, and Medicaid home and community-based services throughout all stages of life. Learn more at www.AllianceForCareAtHome.org.   

© 2025. This press release originally appeared on the National Alliance for Care at Home website and is reprinted here with permission. For more information or to request permissions, please see the contact information above.

Momentum Consulting Expands Leadership Team

Partner News

by | Sep 18, 2025 | Partner News

MOMENTUM HEALTHCARE & TECHNOLOGY CONSULTING EXPANDS LEADERSHIP TEAM

Chris Taylor joins as COO, strengthens Momentum’s commitment to helping providers and innovators scale, transform operations, and make smarter technology decisions.

TAMPA, FL, Sept. 16 — Momentum Healthcare and Technology Consulting announced today the appointment of Chris Taylor as Managing Partner and Chief Operating Officer. Taylor joins Founder & CEO Kristen Duell in leading the firm, reinforcing Momentum’s commitment to meeting the growing demand for independent and unbiased guidance in the healthcare and care-at-home sectors.

Duell, who has spent more than two decades leading growth and innovation in the care-at-home industry, founded Momentum to bring clear, technology-forward consulting to providers and technology innovators seeking measurable growth and market leadership. The firm is privately held and does not own any technology, able to advise providers objectively on finding the right solutions, whether layering new platforms or replacing existing systems.

Taylor brings more than 30 years of leadership experience across healthcare technology, population health, and chronic care management, with senior roles at Axxess, Medtronic, KanTime, AMC Health, Modernizing Medicine, Allscripts, Honeywell HomMed, and Spacelabs Medical. A valedictorian MBA graduate of Brigham Young University, Taylor has also developed and taught nationally, training thousands of professionals in leadership, sales, and organizational performance.

“I have spent my career helping organizations unlock their potential,” said Taylor. “What drew me to Momentum was its reputation for integrity, clarity, and impact. I am thrilled to join Kristen and the team in guiding providers and technology innovators as they scale nationally and deliver care that truly makes a difference.”

Momentum has long touted the importance of strategic partnerships, and this addition to their leadership team only reinforces that point.

“Together, we provide clients with a complete growth engine, from vision and brand strategy to operational execution and partnership acceleration,” said Duell. “Our industry is changing fast, and our clients need a team that can meet them where they are and take them where they want to go.”

With Duell’s strategic leadership and Taylor’s operational expertise, Momentum is uniquely positioned to help healthcare organizations and technology innovators move from concept to national scale with speed, precision, and purpose. 

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About Momentum Healthcare and Technology Consulting

Momentum Healthcare and Technology Consulting is an independent, privately held advisory firm serving the care-at-home and healthcare technology industries. Founded by industry veteran Kristen Duell, Momentum helps providers and technology innovators accelerate growth, strengthen operations, and scale nationally with clarity and precision. With decades of combined leadership experience, the Momentum team partners with clients to deliver measurable impact and lasting results.

©2025 This press release originally appeared on the Momentum Consulting website and reprinted here with permission. For additional information, please contact Momentum directly.

Medicare Home Health Cuts: Survey Says

Partner News

by | Sep 4, 2025 | Partner News

FOR IMMEDIATE RELEASE

Contact:                                                                       Elyssa Katz
571-281-0220
communications@allianceforcareathome.org  

70% of Americans Oppose Medicare Home Health Cuts, National Poll Finds

Alexandria VA, and Washington, DC, September 4, 2025– A new national poll by Fabrizio Ward, commissioned by the National Alliance for Care at Home (the Alliance), finds that seven in ten Americans oppose the Centers for Medicare & Medicaid Services’ (CMS) 2026 Medicare home health proposed rule, which would slash Medicare home health funding by an additional 9%, or $1.1 billion, next year. These cuts would put lifesaving home health care for millions of Americans at risk, particularly seniors and those with disabilities, while doing nothing to address fraud, waste, and abuse occurring in the home health payment system.

In one of the strongest bipartisan rebukes of Medicare home health cuts to date, the poll found overwhelming opposition across party lines. Large majorities of voters support targeting cost savings to eliminating waste and fraud rather than across-the-board cuts. Voters widely recognize that home health provides significant savings for taxpayers, that lack of access to home health due to recent cuts hurts Medicare patients, and that many more would be hurt if the proposed cuts go into effect.

CMS home health proposed rule

“The results send a crystal-clear message: Americans want more home-based care, not less, and preserving access to care is critical. Cutting home health doesn’t save money – it hurts patients, worsens outcomes, and costs taxpayers more in the long run.” 

Dr. Steve Landers

CEO, National Alliance for Care at Home

The poll reveals Americans see home health as essential to keeping patients safe at home, lowering costs, and easing pressure on already overburdened hospitals and emergency rooms.

Key findings:

  • 70% of all voters oppose Medicare cutting home health services by an additional 9% next year.
  • 91% of all voters believe it’s important that home health services be available when Medicare patients require extra medical support.
  • 55% of all voters support President Trump taking steps to reverse the proposed Medicare home health cuts and ordering a crackdown on fraud in the system.
  • 71% of all voters believe home care is the most affordable care option, compared to just 17% who believe hospital care is more affordable.
  • 73% of all voters say that cutting Medicare home health harms patients and legitimate providers while failing to stop the fraudulent operators that scam hundreds of millions of dollars from the program each year is a good reason to oppose the cuts.

“With more than one out of every two voters either on Medicare, or with a parent on Medicare, voters are clear that people want treatment at home if it’s an option and that home medical care is less expensive than care provided at hospitals and nursing homes. Voters also see the folly in across-the-board cuts that harm everyone rather than focusing efforts to root out known fraud in the home health system. Across the political spectrum voters oppose cuts and support redoubling efforts to fight fraud.”

Tony Fabrizio

Partner, Fabrizio Ward

“These numbers should give every lawmaker pause,” Dr. Landers cautioned. “Patients want to recover where they’re safest – at home. It’s time for Congress to protect what’s working and stop the home-care bleeding. Lawmakers have an opportunity to protect a program that saves lives, lowers costs, enjoys overwhelming bipartisan support, and reflects the clear will of the American people.”

The Alliance is urging Congress and CMS not to finalize the proposed payment cuts and to work with providers to revise their approach and strengthen, not weaken, access to home-based care.

A memo of the poll findings can be found here.

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About the National Alliance for Care at Home

The National Alliance for Care at Home (the Alliance) is the leading authority in transforming care in the home. As an inclusive thought leader, advocate, educator, and convener, we serve as the unifying voice for providers and recipients of home care, home health, hospice, palliative care, and Medicaid home and community-based services throughout all stages of life. Learn more at www.AllianceForCareAtHome.org.

Eleos Navigates Eligibility Risk

Admin

by | Aug 21, 2025 | Admin, Artificial Intelligence, Clinical, Home Health, Hospice, Medicaid, Partner News

Eleos Navigates Eligibility Risk

FOR IMMEDIATE RELEASE

Contact:                  Amanda Wells

awells@sloanepr.com

Eleos Launches AI Scanner to Navigate Medicaid Eligibility Risk in Real Time

The new OBBBA AI scanner uses Eleos’ ambient AI technology to alert providers of patient eligibility changes, preserving revenue and ensuring care continuity amid sweeping Medicaid policy changes

BOSTON, MA, Aug. 20, 2025 — Eleos, the leading AI platform in post-acute care, today announced the launch of the OBBBA (One Big Beautiful Bill Act) AI scanner, the first real-time tool to proactively detect potential changes to Medicaid eligibility during client sessions. The OBBBA AI scanner uses Eleos’ purpose-built ambient AI scribing technology to inform providers about changes that may impact coverage, giving them time to act before Medicaid coverage lapses. The tool was launched in response to sweeping Medicaid funding cuts and eligibility rule changes.

Eligibility Check

Providers can select Medicaid-related “themes” to track such as housing status, diagnosis updates, or life events like marriage or aging out of eligibility. The OBBBA scanner captures contextual clues that could trigger changes in coverage. Providers use this information to take action to prevent eligibility loss, reduce care disruption and maintain treatment continuity. For care organizations, this means fewer denials and greater revenue stability, as well as better client support.

The OBBBA AI scanner arrives at a critical moment: new Medicaid rules introduce shorter retroactive coverage windows, semi-annual (versus annual) redeterminations and narrowed eligibility criteria — all of which lead to a higher risk of churn, especially for vulnerable groups such as people with serious mental illness and those experiencing housing instability.

Eleos Navigates Eligibility Risk

“We’re hearing from leaders across the country that Medicaid redetermination changes are already causing confusion and fear among clients and providers alike. The OBBBA AI scanner gives providers the earliest possible warning via real-time insights so they can protect coverage and avoid treatment disruptions, ensuring clients continue to receive necessary and life-saving care. This kind of provider-first technology is at the core of Eleos.”

Alon Joffe

Co-founder and CEO, Eleos

Embedded seamlessly within the Eleos Documentation experience, the tracker works in tandem with providers’ existing workflows, requiring no additional software or manual data entry.

Industry leader sees Eleos scanner as critical tool

“OBBBA has created significant uncertainty for the behavioral health sector, and organizations need every possible advantage to navigate it. Properly deployed, purpose-built AI tools help organizations navigate an ever-changing landscape while also promoting the health and well-being of clients and communities.”

Chuck Ingoglia

President and CEO, National Council for Mental Wellbeing

Rationale

The OBBBA AI scanner builds on Eleos’ mission to free care providers from administrative burdens and enable better, more data-informed care. Deployed in over 200 organizations in 30-plus states, Eleos is the most-used AI solution in behavioral health, substance use disorder (SUD) treatment and post-acute care. Its suite of AI-powered documentation and compliance solutions has been proven to reduce documentation time by more than 70%, double client engagement and drive 3-4x better treatment outcomes. 

For more information about the OBBBA AI scanner or to request a demo, visit www.eleos.health.

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About Eleos

Eleos is the leading AI platform for behavioral health, substance use disorder, home health and hospice. At Eleos, we believe the path to better care is paved with provider-focused technology. Our purpose-built AI platform streamlines documentation, simplifies revenue cycle management and surfaces deep care insights to drive better client outcomes. Created using the industry’s largest database of real-world sessions and fine-tuned by our in-house clinical experts, our AI tools are scientifically proven to reduce documentation time by more than 70%, boost client engagement by 2x and improve symptom reduction by 3-4x. With Eleos, post-acute care providers are free to focus less on administrative tasks and more on what got them into this field in the first place: caring for their clients.

Bayada CEO Succession Plan

Partner News

by | Aug 21, 2025 | Partner News

Bayada CEO Succession Plan

FOR IMMEDIATE RELEASE

Contact:               Kristen Kirkpatrick
419-350-4963
394064@email4pr.com

David Baiada to transition out of the CEO role, join BAYADA Home Health Care Board of Directors

Board Succession Committee launches a thorough CEO search

Moorestown, N.J., August 19, 2025 – BAYADA Home Health Care (“BAYADA”), a nonprofit organization and one of the nation’s largest providers of home health, personal home care, private duty nursing, and hospice services, today announced the start of a leadership transition that will conclude with current Chief Executive Officer (CEO) David Baiada moving into a new role on the BAYADA Board of Directors (“Board”) upon the appointment of the company’s next CEO.

First CEO Outside the Family

The Board’s Succession Committee has initiated a comprehensive search for BAYADA’s next CEO—the first non-family member to lead the organization. As the search progresses, David will continue in his role as CEO and will serve as an advisor during the transition.  

David Baiada CEO Succession Plan Bayada

“Since joining the business more than 20 years ago, David has helped us grow in size and strength, while always putting The BAYADA Way® at the center of every decision. As we celebrate our 50th anniversary, this transition is about the next chapter—the thoughtful continuation of a promise to protect our mission, preserve our values, and pass on our legacy with care.” 

Mark Baiada

Founder and Chairman, Bayada

The announcement comes on the eight-year anniversary week of David’s appointment to CEO in 2017, which is also when BAYADA announced its transition to nonprofit status. 

In His Own Words

“Serving as CEO has been an incredible honor. Together, we’ve grown stronger, strengthened our values, and deepened our commitment to helping people live safely at home with comfort, independence, and dignity.”  

David Baiada

CEO , Bayada

Accomplishments

Under David’s leadership, BAYADA has more than doubled in size; restructured into specialized practices of care and invested in technology and clinical innovation. David also helped guide the organization through the global pandemic; expand its community-based services, and strengthen its nonprofit identity. Most importantly, David and his leadership teams have nurtured a culture deeply rooted in The BAYADA Way—the organization’s guiding values of compassion, excellence, and reliability. 

From the Board

“The Board is deeply grateful to David for his leadership and devotion to BAYADA’s mission,” said Teresa Carroll, Chair of the Board Succession Committee. “With David’s continued leadership during this transition, then as a Board member, and with our strong executive team in place, we are well positioned for continued success.” 

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About Bayada Home Health Care

Celebrating 50 years of care that comes from the heart, BAYADA Home Health Care is the nation’s largest independent, nonprofit home health care provider with over 370 locations across the United States and in Germany, India, Ireland, New Zealand, and South Korea.

Since 1975, BAYADA has been earning the public trust by helping people stay safe at home and by caring for them with compassion, excellence, and reliability, the core values expressed in its statement of purpose,The BAYADA Way®.

BAYADA is proud to support clients of all ages and abilities with a full range of personalized nursing, rehabilitative, therapeutic, hospice, and personal care services. Always anticipating future trends, BAYADA is building a movement of stakeholders to transform home health care so millions can receive the essential services they need.

Research Institute Joins Alliance

Advocacy

by | Aug 21, 2025 | Advocacy, Home Health, Hospice, M&A, Partner News

FOR IMMEDIATE RELEASE
August 20, 2025

Contact:                                                                   Elyssa Katz
571-281-0220
communications@allianceforcareathome.org

Research Institute for Home Care and National Alliance for Care at Home Ink Affiliation Agreement

Alexandria, VA and Washington, DC, August 20, 2025 – The Research Institute for Home Care (the Institute) and the National Alliance for Care at Home (the Alliance) have entered into an affiliation agreement to strengthen and expand research efforts while further unifying the care at home movement. The agreement is effective immediately. 

Research Institute for Home Care

Since its founding in 2008, originally as the Alliance for Home Health Quality & Innovation, the Institute has invested in research and education about home care and hospice and its ability to deliver quality, cost-effective, patient-centered care, demonstrating the value proposition for patients and the entire U.S. healthcare system. With this affiliation, the Institute will remain an independent research organization, continuing to pursue its mission of funding and promoting research to inform policy and identify best practices and care models that expand access to healthcare in the home. Its vision remains clear: promoting healthy patients and communities through home care research, education, quality, and innovation. 

Research Institute for Home Care

The Institute’s Board of Directors will continue to independently oversee its research agenda and initiatives. The Alliance will provide comprehensive management support for the Institute’s operations. At the launch of the affiliation, Dr. Steve Landers, CEO of the Alliance, will also serve as the President of the Institute. Jennifer Schiller, the former Executive Director of the Institute, has joined the Alliance leadership team and will continue to support Institute initiatives along with other Alliance leaders. Jennifer Sheets, Founder and CEO of Carezzi, will remain the Board Chairman of the Institute.   

The enhanced collaboration and amplification opportunities provided by this affiliation elevate and unify the care at home movement. Together, the strengthened Alliance and Institute leadership will continue to invest in and focus on critical home care and hospice industry research and data to inform effective policy, clinical practice, and underscore the value of home-based care. 

In Their Own Words

“We are thrilled to announce our affiliation with the Research Institute for Home Care. The Institute’s more than decade-long commitment to rigorous research perfectly complements our mission. This affiliation strengthens our ability to further demonstrate that care at home is the preferred choice for patients and families and the highest-value option for our healthcare system.” 

Dr. Steve Landers

CEO, National Alliance for Care at Home

“This is an important milestone for the Institute that will amplify our research impact while preserving our integrity and academic rigor. By joining forces with the Alliance, we ensure that evidence-based findings continue to inform policy and best practices that benefit patients, families, and the entire healthcare system.”

Jennifer Sheets

Chairman of the Board, Research Institute for Home Care

Director Agreement

The decision, reached by both organizations’ independent Boards of Directors, reflects the shared recognition that care at home is at a pivotal juncture. By combining the Alliance’s resources with the Institute’s research expertise, the partnership positions both organizations to influence policy, strengthen clinical practice, and advance innovation in care at home.  

“The timing of this affiliation reflects a shared recognition that care at home stands at a critical juncture. By bringing together the Alliance’s resources with the Institute’s research expertise, we are better positioned to navigate today’s complex healthcare landscape and drive meaningful policy change. This partnership represents a strategic investment in the future of home-based care that will benefit providers, patients, and policymakers alike,” said Ken Albert, Board Chair for the Alliance. 

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About the National Alliance for Care at Home

The National Alliance for Care at Home (the Alliance) is the leading authority in transforming care in the home. As an inclusive thought leader, advocate, educator, and convener, we serve as the unifying voice for providers and recipients of home care, home health, hospice, palliative care, and Medicaid home and community-based services throughout all stages of life. Learn more at www.AllianceForCareAtHome.org.  

About the Research Institute for Home Care

The Research Institute for Home Care (the Institute) is a non-profit, national consortium of home care providers and organizations. The Institute invests in research and education about home care and its ability to deliver quality, cost-effect, patient-centered care across the care continuum. The Institute is committed to conducting and sponsoring research and initiatives that demonstrate and enhance the value proposition that home care has to offer patients and the entire U.S. healthcare system. 

First Joint Event for NAHC & NHPCO

Events

by | Aug 7, 2025 | Events, Home Health, Hospice, Partner News

FOR IMMEDIATE RELEASE
July 30, 2025
PHOTO LINK

National Alliance for Care at Home Hosts Inaugural Financial Summit

Over 700 industry leaders gather in Chicago for three-day event focused on financial leadership and innovation in home-based care

(Alexandria, VA and Washington, DC) — The National Alliance for Care at Home (the Alliance) successfully hosted its inaugural event, the 2025 Alliance Financial Summit, July 27-29 in Chicago, IL. The Summit brought together financial leaders from across the care at home community, with expert-led sessions, peer collaboration, and insights into market shifts and emerging technologies.

Arrival in Chicago

Welcome

The Summit officially launched Sunday evening with an opening keynote by Wendy Sue Swanson, MD, MBE, Founder and CEO of Skin Metal and Author of “Mama Doc Medicine.” Dr. Swanson delivered a forward-looking presentation on the intersection of medicine and technological innovation. The evening concluded with a Welcome Reception in the Exhibit Hall. 

Keynote

The day’s keynote session featured Alliance CEO Dr. Steve Landers alongside a panel of experts including Ken Albert, President and CEO of Andwell Health; Trisha Crissman, President and CEO of CommonSpirit Health at Home; and Hillary Loeffler, Vice President of Policy & Regulatory Affairs for the Alliance. Panel discussions addressed the potential impact of payment cuts in the Centers for Medicare & Medicaid Services Calendar Year 2026 Home Health proposed rule, hospice policy developments, workforce challenges and solutions, and actionable strategies for providers to protect the future of home-based care. Attendees then moved into a full day of concurrent sessions before an evening reception on the Chicago River.  

Steven Landers, CEO, The Alliance, Financial Summit
The Alliance Financial Summit Riverwalk Reception
The Alliance Financial Summit Awards
The Alliance Financial Summit Attendee Map

Networking and Education

Tuesday featured dedicated peer-to-peer networking sessions, allowing for informal conversation and knowledge sharing, before the opportunity for more concurrent sessions. The Summit concluded with a closing keynote expert panel featuring leaders from the Alliance’s Home Health and Hospice Financial Managers Association (HHFMA). 

“This first Alliance event exceeded our expectations, bringing together care at home leaders from across the nation to connect, learn, and recommit to our shared vision of an America where everyone has access to the highest quality, person-centered healthcare wherever they call home,” said Alliance CEO Dr. Steve Landers. “The content was both practical, grounded in the day-to-day challenges and successes of providers, while incorporating innovation and aspiration to drive future growth and success.”  

The Alliance has announced two additional events for 2025: Alliance Advocacy Week, September 8-11 in Washington, DC, and the National Alliance for Care at Home Annual Meeting and Exposition, November 1-4 in New Orleans, LA.  

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About the National Alliance for Care at Home

The National Alliance for Care at Home (the Alliance) is the leading authority in transforming care in the home. As an inclusive thought leader, advocate, educator, and convener, we serve as the unifying voice for providers and recipients of home care, home health, hospice, palliative care, and Medicaid home and community-based services throughout all stages of life. Learn more at www.AllianceForCareAtHome.org. 

Press Contact
communications@allianceforcareathome.org
Elyssa Katz | 571-281-0220

HHAeXchange Expands in Manhattan

Partner News

by | Jul 24, 2025 | Partner News

FOR IMMEDIATE RELEASE

Contact:                                 Hollie Barnridge
Alloy, on behalf of HHAeXchange
855-300-8209
hhaexchange@alloycrew.com

HHAeXchange Unveils New Corporate Headquarters in New York City

New location reaffirms the company’s commitment to its employees and customers with expanded office space to support enhanced collaboration, creativity, and innovation

NEW YORK, June 3, 2025 – HHAeXchange, a leader in homecare management solutions for providers, caregivers, managed care organizations (MCOs), and state Medicaid programs, today announced the opening of its new corporate headquarters in New York City. 

Located in the heart of Midtown Manhattan, the reimagined workspace is a reflection of the company’s recent growth and its commitment to delivering advanced solutions for the home and community based services (HCBS) industry. The new space also marks an important step in uniting teams from HHAeXchange’s recent acquisitions of Sandata, Cashé Software, and Generations Homecare System. Efforts to foster stronger collaboration across functions will accelerate the delivery of a more connected, efficient experience for customers nationwide. 

“We are always striving to better meet the needs of our customers, and bringing our employees together at our new headquarters will support greater collaboration that drives product innovation. New York has been our home base since 2008, and we’re proud to grow the HHAeXchange footprint locally while creating a welcoming work environment for our network of employees, customers, and partners from across the nation.”

Paul Joiner

CEO, HHAeXchange

For more than 15 years, HHAeXchange has been at the forefront of homecare technology, innovating software solutions that empower personal care providers, self-direction program administrators, MCOs, and state Medicaid agencies to achieve operational efficiency, increased compliance, and improved member outcomes. The new central office space reflects HHAeXchange’s focus on supporting its teams and customers, helping to advance care delivery for all members.

HHAeXchange

In addition to the office’s collaborative workspace, HHAeXchange’s new headquarters features state-of-the-art employee training rooms and flexible meeting spaces designed to foster engagement with customers, prospective clients, and partners.

In His Own Words

We sat down with Paul Joiner, CEO of HHAeXchange, to talk about the new office space, how its impacting the company culture, and what’s next for the company. See our accompanying article here.

About HHAeXchange

Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. In 2024, HHAeXchange expanded through the strategic acquisitions of Sandata, Cashé Software, and Generations Homecare System, strengthening its commitment to advancing the industry. For more information, visit hhaexchange.com or follow the company on X, LinkedIn, and Facebook.

“Planning for In-Home Care”

Advocacy

by | Jul 24, 2025 | Advocacy, Home Health, Hospice, Partner News

FOR IMMEDIATE RELEASE

Contact:                                                                       Elyssa Katz
571-281-0220
communications@allianceforcareathome.org

The Alliance’s CaringInfo Program Launches New “Planning for In-Home Care” Section

Rebrands to Align with Expansion to Serve Full Home-Based Care Continuum

ALEXANDRIA, VA and WASHINGTON, DC – CaringInfo.org, a program of the National Alliance for Care at Home (the Alliance), is expanding its resources with a new website section – “Planning for In-Home Care” – as well as a brand refresh to align with its growing audience. CaringInfo provides free resources to educate and empower patients and caregivers to make informed decisions about home, serious illness, and end-of-life care and services.

CaringInfo

While CaringInfo began with a focus on serious illness and end-of-life care and support, the program’s content is expanding to provide information and resources on the full spectrum of home-based care services. As a first step in this expansion, CaringInfo has launched “Planning for In-Home Care,” a new section on the website focused on the various types of care available at home.

The National Alliance for Care at Home CaringInfo

Planning for In-Home Care

The new section covers essential topics including when in-home care is needed, preparing for in-home caregivers, who provides in-home care services, how to find a caregiver, and how to pay for in-home care. 

“CaringInfo is a valuable resource used widely among hospice, palliative, and advance care planning experts and professionals as well as patients and families who need help and guidance.”

Dr. Steve Landers

CEO, The National Alliance for Care at Home

Landers, continued, “The launch of ‘Planning for In-Home Care’ marks an exciting step in the continued expansion of CaringInfo to provide resources and guidance on the full continuum of home-based care and to serve as a resource to all providers under the Alliance umbrella. Finding and navigating care at home can be difficult for patients and their loved ones, especially as it is often needed during life’s most vulnerable moments. These free, accessible resources help ensure everyone seeking home-based care can make informed decisions to get the support they need.”

Visual Update

The updated CaringInfo design is intended to remain familiar for return visitors who trust the site as their go-to source for making care decisions, while aligning with the Alliance’s core brand. This visual update indicates CaringInfo’s realignment to serve the full home-based care community, including home health, home care, Medicaid HCBS, palliative care, and hospice providers.

The National Alliance for Care at Home CaringInfo

CaringInfo’s goal is that all people are making informed decisions about their care. In addition to easy-to-understand information about caregiving, advance care planning, and the types of care available to those who need it, CaringInfo also offers a complete library of annotated advance directive forms for all 50 states, plus Washington, DC and Puerto Rico. The full site is available in both English and Spanish.    

Visit CaringInfo.org, which is free and available to all, to explore the full site as well as the new content.

# # #

About the National Alliance for Care at Home

The National Alliance for Care at Home (the Alliance) is the leading authority in transforming care in the home. As an inclusive thought leader, advocate, educator, and convener, we serve as the unifying voice for providers and recipients of home care, home health, hospice, palliative care, and Medicaid home and community-based services throughout all stages of life. Learn more at www.AllianceForCareAtHome.org.

©2025 The National Alliance for Care at Home. All rights reserved.

Alora is CHAP Verified

Partner News

by | Jul 24, 2025 | Partner News

FOR IMMEDIATE RELEASE

Contact:           Alora Healthcare Systems
Media@AloraHealth.com
800-954-8250

Alora Healthcare Systems Earns CHAP Verified Status for Home Health, Hospice, and Home Care Software

ATLANTA, July 23, 2025 — Alora Healthcare Systems, a leading provider of cloud-based solutions for post-acute care, announced this week that its full suite of software solutions – Home Health, Hospice, and Home Care, has earned CHAP Verified status from CHAP, Inc. (Community Health Accreditation Partner).

This designation confirms that Alora’s solutions meet CHAP’s highest standards in operational excellence, compliance, and quality improvement. The verification process included a detailed review of Alora’s functionality and alignment with CHAP’s Standards of Excellence. CHAP verified that Alora’s software fully supports compliance and actively enhances care delivery.

Alora Home Health CHAP verified

“The Alora team consistently delivers impressive software across Home Health, Hospice, and Home Care, marked by its user-friendly interface, extensive customization options, and powerful tools for operations and compliance. Their dedication to listening to customer feedback is evident in continuous enhancements like the OASIS-E analyzer, real-time reporting, and integrated HR and billing platforms, all designed to meet individual care needs and regulatory requirements efficiently.”

Teresa Harbour

COO, CHAP, Inc.

CHAP Verified status highlights Alora’s ability to support agencies in achieving compliance while advancing post-acute care technology. The platform is designed for efficiency, enabling high-quality, patient-centered care amid a changing regulatory landscape.

Sathish John, CEO of Alora, remarked, “This achievement is a direct reflection of our mission to simplify workflows for clinicians, administrators, and caregivers, while focusing on compliance, quality, and feedback.”

Alora’s comprehensive platform includes tools for documentation, billing, scheduling, visit verification, compliance, HR, and more, providing a streamlined experience for both skilled and non-skilled care.

This recognition strengthens Alora’s commitment to empowering home-based care agencies with CHAP Verified solutions that drive excellence and regulatory confidence.

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About Alora

Alora is a leading provider of cloud-based home care software, home health software, and hospice software, for agencies across the U.S. Known for its intuitive interface and award-winning support, Alora delivers robust, integrated tools that empower agencies to streamline operations, ensure compliance, and focus on patient care.

About CHAP

CHAP is the nation’s first accrediting body for home and community-based healthcare organizations. As an independent, nonprofit accrediting body, CHAP advances the highest standards of community-based care.

© 2025 Alora Healthcare Systems

Alliance Statement on House Passage of Reconciliation Bill

Advocacy

by | Jul 3, 2025 | Advocacy, Breaking News, Partner News, Regulatory

FOR IMMEDIATE RELEASE

Contact:                                                       Elyssa Katz
571-281-0220
communications@allianceforcareathome.org

Medicaid Provisions Threaten Home and Community-Based Services for Millions of Vulnerable Americans

Alexandria, VA and Washington, DC, July 3, 2025. The National Alliance for Care at Home (the Alliance) issued the following statement today in response to the House’s passage of the “One Big Beautiful Bill Act,” also known as the Reconciliation bill, which now heads to President Trump’s desk for his signature.

“The Alliance is deeply troubled by the Medicaid provisions within the One Big Beautiful Bill Act, which has passed both chambers of Congress and now awaits President Trump’s signature,” said Alliance CEO Dr. Steve Landers. “These provisions—including work requirements, reduced provider taxes, and new cost-sharing mandates—prioritize short-sighted budget savings over the health and wellbeing of our most vulnerable citizens who rely on home and community-based services (HCBS).”

Dr. Steve Landers

CEO, The National Alliance for Care at Home

The Alliance Advocates for Care at Home

The home care community advocated throughout the legislative process for Congress to mitigate these harmful Medicaid provisions. The legislation will reduce state provider tax rates, cutting funding that states rely on to support HCBS programs. New work requirements and mandatory cost-sharing will also create administrative burdens for both providers and beneficiaries, likely resulting in coverage losses that extend beyond those directly targeted by these policies. Further, new limits on home equity for long-term care recipients will force older adults to sell their homes, leading to unnecessary institutionalization.

Continued Advocacy

“As these Medicaid provisions become law, the Alliance will work tirelessly to monitor their implementation and advocate for the protection of Medicaid enrollees, families, and providers nationwide,” said Dr. Landers. “We will continue to champion the delivery of HCBS – proven services that are preferred by beneficiaries and save the system money.”

Careful Consideration Needed

Landers CEO The Alliance Reconciliation Bill

The Alliance calls on federal and state officials to implement these new requirements with careful consideration of their impact on vulnerable populations and to work collaboratively with providers to minimize disruption to essential services.

# # #

About the National Alliance for Care at Home

The National Alliance for Care at Home (the Alliance) is the leading authority in transforming care in the home. As an inclusive thought leader, advocate, educator, and convener, we serve as the unifying voice for providers and recipients of home care, home health, hospice, palliative care, and Medicaid home and community-based services throughout all stages of life. Learn more at www.AllianceForCareAtHome.org.

© 2025 The National Alliance for Care at Home. This press release originally appeared on The Alliance website and is reprinted here with permission. For additional information or to request permission to print, please see the contact information above.

Follow our continuous updates on the bill passage, what it means for Medicare and Medicaid, and how the provisions of the bill will be rolled out in our accompanying article here.

PocketRN SYNERGY HomeCare Partner

Partner News

by | Jun 20, 2025 | Partner News

FOR IMMEDIATE RELEASE

Contacts:                                       Melissa Drake
Imagine Productions
Melissa@imagineprstrategy.com
(732) 236-1569

William Leiner
PocketRN
will.leiner@pocketrn.com

PocketRN, SYNERGY HomeCare Partner for Dementia Care

This partnership will operate under CMS’s Guiding an Improved Dementia Experience (GUIDE) Model

Tempe, AZ, June 16, 2025. PocketRN, a provider of virtual nursing care, and SYNERGY HomeCare, a homecare company, announced they will form a national partnership to test the Centers for Medicare & Medicaid Services (CMS) alternative payment model designed to support people living with dementia and their family caregivers. 

SYNERGY HomeCare Speaks

“This is an exciting collaboration that amplifies and elevates the services both PocketRN and SYNERGY HomeCare bring to their clients,” said Rich Paul, chief operating officer for SYNERGY HomeCare. “As the fastest growing homecare franchise in a relatively young industry, we have a tremendous opportunity to positively impact a large number of people affected by dementia. SYNERGY HomeCare has a long history of aligning with a wide array of national partners, health plans and third-party payers to create a highly diversified referral base and extend services to a greater pool of clients. Our partnership with PocketRN is another excellent example of our ability to survey the evolving homecare landscape and find meaningful ways to deliver even more value through strategic partnerships.”

GUIDE Model

Under CMS’s Guiding an Improved Dementia Experience (GUIDE) Model, PocketRN will be one of almost 400 participants building Dementia Care Programs (DCPs) across the country, working to increase care coordination and improve access to services and supports, including respite care, for people living with dementia and their family caregivers. This partnership allows for integration of medical and non-medical care in the home.

PocketRN SYNERGY HomeCare Partnership

According to the CMS, many people with dementia do not consistently receive high-quality, coordinated care, despite its prevalence. As a result, they experience poor outcomes, including high rates of hospitalization, emergency department visits and post-acute care utilization. They also experience high rates of depression, behavioral and psychological symptoms of dementia and poor management of other co-occurring conditions.

New Approach

The GUIDE Model, which launched July 2024, is testing a new payment approach for supportive services for people living with dementia, including comprehensive, person-centered assessments and care plans; care coordination; 24/7 access to an interdisciplinary care team member or help line; and certain respite services to support family caregivers. People living with dementia and their family caregivers will have the assistance and support of a care navigator to help them access clinical and non-clinical services such as meals and transportation through community-based organizations.  

“This is an exciting collaboration that amplifies and elevates the services both PocketRN and SYNERGY HomeCare bring to their clients. Our partnership with PocketRN is [an] excellent example of our ability to survey the evolving homecare landscape and find meaningful ways to deliver even more value through strategic partnerships.”

Rich Paul

COO, SYNERGY HomeCare

Partners

SYNERGY HomeCare’s partnership with PocketRN is rooted in the fact that a significant portion of its client base has a dementia diagnosis. The company’s locations nationwide provide in-home memory care support for people living with Alzheimer’s and other forms of dementia, as well as respite care for their family caregivers.

PocketRN Speaks

“We couldn’t be more thrilled to partner with SYNERGY HomeCare to bring our revolutionary Nurse for Life model to the millions of dementia patients and families who need it most,” said PocketRN CEO Jenna Morgenstern-Gaines. “With PocketRN, patients and families get unwavering support from a dedicated, trusted nurse as they navigate the complexities of managing dementia at NO cost to them. Nurses are a critical part of the care continuum across all health fields and even more so as they provide a cohesive ‘glue’ for patients and their families throughout their dementia journey.”

Access to Care by Referral

PocketRN’s partnership with SYNERGY HomeCare to deliver the GUIDE Model will help people living with dementia and their family caregivers have access to education and support, such as training programs on best practices for caring for a loved one living with dementia. The GUIDE Model also provides respite services for certain people, enabling family caregivers to take temporary breaks from their caregiving responsibilities. 

Under this partnership, PocketRN will refer families in need of respite care to local SYNERGY HomeCare agencies. Respite is being tested under the GUIDE Model to assess its effect on helping caregivers continue to care for their loved ones at home, preventing or delaying the need for facility care. Similarly, SYNERGY HomeCare can refer their clients to PocketRN in the event they would benefit from 24/7 access to virtual clinical support.

For more information on CMS’ GUIDE Model, visit: cms.gov/priorities/innovation/innovation-models/guide. 

# # #

About SYNERGY HomeCare

SYNERGY HomeCare is the fastest-growing national franchisor in the home care industry with over 240 franchises operating in more than 550 territories across the U.S. The company provides a broad range of non-medical in-home services including personal care, companion care, memory care and specialized care for individuals who are living with physical or developmental disabilities, chronic health conditions or recovering from illness or surgery. No matter what each person’s circumstances are, SYNERGY HomeCare steps in with effective, comforting, life-affirming care that moves people emotionally and physically forward. For more information visit SYNERGYHomeCare.com or find an in-home care location near you.

About PocketRN

PocketRN gives patients, families, and caregivers a Nurse for Life. Its mission is to close the gap between home and healthcare by: enabling nurses to care proactively and continuously at the top of their license, enabling caregivers with peace of mind and the confidence to support others, and enabling patients to access whole-person, trusted, empathetic care when and where they want it. PocketRN is the glue that holds together fragmented experiences in care so that partners, clinicians, patients, and families get back more of what they need: quality time. For more information, visit www.pocketrn.com or engage with PocketRN on LinkedIn, Facebook, and Instagram.

©2025. This press release was issued jointly by PocketRN and SYNERGY HomeCare and is reprinted with permission. For more information or to request permission to use, please see media contacts above.

WellSky wins Best Home Health Solution

Partner News

by | May 9, 2025 | Partner News

FOR IMMEDIATE RELEASE

Contact:                                             Emma Neal
617-401-3131
emma.neal@allisonworldwide.com

WellSky® Wins ‘Best Home Health Care Solution’ Designation in Ninth Annual MedTech Breakthrough Awards Program

Prestigious international annual awards program recognizes standout digital health and medical technology innovations and companies

OVERLAND PARK, Kan, – May 8, 2025 – WellSky, a global health and community care technology and services company, today announced that WellSky Enterprise Referral Manager has been named “Best Home Health Care Solution” in the ninth annual MedTech Breakthrough Awards program conducted by MedTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies, and products in the global digital health and medical technology market. This is the sixth consecutive year that WellSky has been honored by MedTech Breakthrough.

Enterprise Referral Manager

The WellSky Enterprise Referral Manager solution transforms referral, intake, and customer relationship management processes for home health, hospice, and other home-based care agencies by consolidating inbound referrals originating from nearly 2,000 hospitals using WellSky CarePort solutions, e-Fax, and direct secure messaging within a single dashboard, centralizing referral activity in one place. The solution surfaces information needed to evaluate referrals, such as payer and

MedTech WellSky wins best home health care solution

insurance details, services requested, discharge date, ZIP code, and more. This allows intake staff members to spend less time clicking between solutions, enabling them to make quicker decisions and respond to referrals faster directly within their workflow.

Referral Management

“Home health and hospice agencies depend on referrals for growth but the process of managing referrals is complicated, with the data within referrals often scattered, forcing intake staff to open several documents, work in multiple systems, and piece together the information to make decisions,” said Steve Johansson, managing director, MedTech Breakthrough.

“WellSky Enterprise Referral Manager helps agencies transform referral and intake processes, putting them on a path for efficient, effective, and sustainable growth. We’re pleased to award WellSky with the ‘Best Home Health Care Solution’ for 2025.”

Steve Johansson

Managing Director, MedTech Breakthrough

Referral and Intake

WellSky Enterprise Referral Manager also supports referral task creation and assignment across intake, sales, and marketing roles, enabling intake coordinators to track the status of required pre-visit activities and begin care in a timely fashion. Additionally, the solution uses patient information received within referrals to create or update patient records within the WellSky electronic health record (EHR), helping to eliminate workflow bottlenecks, prevent duplicate EHR records, and improve intake throughput.

“An agency’s ability to quickly respond to referrals is critical to operations, affecting staffing, growth, and high-quality care delivery. Our solution improves the entire referral process with a centralized view, integrated referral data sent into the EHR, and synchronized referral activities between agency roles. We’re grateful to MedTech Breakthrough for this recognition and we’ll continue to deliver cutting-edge solutions that improve outcomes through efficiency, intelligence, and connection.”

Bill Miller

Chairman and CEO, WellSky

MedTech Breakthrough Awards Program

The MedTech Breakthrough Awards program celebrates excellence and innovation in the health and medical technology industry, recognizing the companies and solutions driving meaningful progress and improving patient care. Spanning a wide range of categories—including Telehealth, Clinical Administration, Patient Engagement, Electronic Health Records, Virtual Care, Medical Devices, Medical Data & Privacy, and beyond—the awards highlight the groundbreaking work that is transforming the healthcare landscape.

This year, the program received more than 4,500 nominations from leading companies and startups in more than 18 countries, showcasing the global impact and momentum of the digital healthcare industry today.

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About WellSky®

WellSky is one of America’s largest and most innovative healthcare technology companies leading the movement for intelligent, coordinated care. Our proven software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations scale processes, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care. WellSky serves more than 20,000 client sites — including the largest hospital systems, blood banks, cell therapy labs, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. Informed by more than 40 years of providing software and expertise, WellSky anticipates clients’ needs and innovates relentlessly to build healthy, thriving communities. For more information, visit wellsky.com.

About MedTech Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MedTech Breakthrough Awards program is devoted to honoring excellence and innovation in medical & health technology companies, products, services and people. The MedTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough healthcare and medical companies and products in categories that include Patient Experience & Engagement, Health & Fitness, Medical Devices, Clinical Administration, Connected Healthcare, Medical Data, Healthcare Cybersecurity and more. Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose. For more information visit MedTechBreakthrough.com.

A New Path for Hospice Care

Partner News

by | May 9, 2025 | Partner News

FOR IMMEDIATE RELEASE

Contact:        press@empathhealth.org
EmpathHealth.org

Empath Health Introduces One Hospice Model, Bringing Together Florida's Established Not-for-Profit Hospices Under One Mission

CLearwater, FL, May 5, 2025. Empath Health, one of the nation’s largest 501(c)(3) integrated care networks, today unveiled its One Hospice Model—a first-of-its-kind framework that preserves community-based hospice while adding the scale, innovation and accountability of a statewide system. “Families deserve hospice that puts mission before margin,” said Jonathan D. Fleece, President & CEO of Empath Health. “By uniting Florida’s most trusted not-for-profit hospices under one model, we keep local relationships intact and ensure every person facing serious illness receives Full Life Care—supported by the strength and expertise of an entire network.”

The model integrates seven locally known hospice brands—Empath Hospice, Hospice of Marion County, Suncoast Hospice, Suncoast Hospice of Hillsborough, Tidewell Hospice and Trustbridge (Hospice by the Sea and Hospice of Palm Beach County)—which collectively care for one in five hospice patients statewide. Five of these affiliates have served their communities for more than 40 years, delivering generations of compassionate, not-for-profit care.

Regional hubs in Tampa Bay, Sarasota, Palm Beach and Ocala keep decision-making local while enterprise teams provide centralized quality, technology and research support. Regional presidents Travis Fogle (Tampa Bay), Brad Perkins (Sarasota) and Tony Maxwell, PA (Ocala/Palm Beach) oversee clinical operations and community partnerships.

“By uniting Florida’s most trusted not-for-profit hospices under one model, we keep local relationships intact and ensure every person facing serious illness receives Full Life Care – supported by the strength and expertise of an entire network.”

While all Empath Health services are available through direct community access, families who begin care with an Empath-affiliated hospice gain direct referral into the wider Empath network of services—available regionally, when needed. This integrated approach allows patients to easily access Empath Home Health for skilled nursing at home; Empath Palliative Care for earlier symptom relief; Empath LIFE / PACE for comprehensive elder day-center support; Empath GUIDE for dementia education and caregiver coaching; EPIC HIV/AIDS Services for prevention, case management and housing; and Empath Grief Care, including Empath Blue Butterfly programs for children. The result is a coordinated Full Life Care journey—from the first serious illness conversations through loss and healing—thoughtfully adapted to each community’s resources and needs.

As policymakers and the public scrutinize hospice ownership, Empath offers a scalable not-for-profit alternative. The organization reinvests much of its revenue into care, workforce development and community programs, and publicly reports quality metrics that exceed national benchmarks. By pairing local leadership with statewide strength, the One Hospice Model offers a blueprint for mission-driven innovation at scale.

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About Empath Health

Empath Health is a pioneering not-for-profit health network redefining healthcare through Full Life Care—supporting chronic, post-acute, end-of-life, and grief care needs across Florida. Its full spectrum of services includes home health, palliative care, all-inclusive elder care (PACE), HIV/STI prevention, grief support, and compassionate hospice care through seven programs: Empath Hospice, Hospice of Marion County, Suncoast Hospice, Suncoast Hospice of Hillsborough, Tidewell Hospice and Trustbridge (Hospice by the Sea and Hospice of Palm Beach County). With decades of trusted service and deep community roots, Empath Health reaches more than 81,000 people each year and serves one in five hospice patients statewide.

© 2025 This press release orginally appeared on Business Wire and is reprinted with permission. For more information or to request permission to print, please use the media contact above.