Latest News
The most recent news, announcements, and regulatory updates for home health, hospice, and supportive care at home
Patient Care in the Palm of Your Hand
By Kristin Rowan, Editor For those of us who didn't grow up with a smartphone in our pockets and every tool imaginable available on the internet, mobile apps are still a bit of a mystery and a marvel. There are 25 categories of mobile apps,...
Family Caregiver Tax Credit Bill
By Kristin Rowan, Editor Republican and Democratic leaders joined forces to introduce the Credit for Caring Act (S. 3702, H.R. 7165) in support of family caregivers across the country. Family caregivers are those who are caring for a family member...
New Players in Home Care
By Kristin Rowan, Editor Home care is no stranger to mergers and acquisitions. It seems there is news almost daily about companies joining forces or selling parts of their company to new entities. Notably, we reported just last week that Cigna has...
Get Closer to Bonus Pay with the Net Promoter Score
by Kristin Rowan, Editor Medicare Advantage has multiple measures of success for payment bumps and bonuses. Rehospitalization rates has long been the most important measure of how well a care at home agency is performing, but there are additional...
Caregiver Charged with Death of a Patient
by Elizabeth E. Hogue, Esq. A caregiver in Wyoming who is charged with causing the death of her mother has been jailed based on allegations that she committed aggravated assault and battery; deliberate abuse of a vulnerable adult; and intentionally...
Getting the Silent Treatment: 5 Reasons Applicants Don’t Pick up Your Calls After They Apply
by Jen Waldron, Recruiting caregivers for your home care agency franchise can be challenging enough, but it's even more frustrating when those same caregivers don't bother to pick up the phone after applying for your jobs. You may have put in a...
Cigna Divests Medicare Business
by Kristin Rowan, Editor, On Wednesday, January 31, Cigna and HCSC signed an agreement to sell all of Cigna's Medicare business — including traditional Medicare, supplemental benefits, Medicare Part D offerings, and CareAllies, a value-based care...
All of our “Meet the CEO” Interviews
by Tim Rowan, Editor Emeritus, Advertising in The Rowan Report comes with a few perks! Our CEO interview with Tim is one of them. Advertisers with a full-year contract receive one annual CEO interview with Tim. If you're not an advertiser, CEO...
NAHC Fights for Advocacy on Capitol Hill
By Kristin Rowan, Editor The National Association for Home Care and Hospice joined other advocacy groups this month on Capitol Hill to fight against the looming pay cuts from CMS. Some members of Congress joined the fight for "common sense...
Why Every Provider Must Establish and Maintain a Fraud and Abuse Compliance Program
by Elizabeth E Hogue, Esq. Providers may have heard or read about the importance of Fraud and Abuse Compliance Plans in their organizations. Despite the wealth of available information about Compliance Plans, many providers continue to express...
Home Care No Different From Hotels and Cellular, Customer Service Creates or Destroys Loyalty
by Tim Rowan, Editor Emeritus Counter-intuitive but true. Over-the-top customer service, intended to delight rather than merely satisfy, creates no more customer loyalty than very good customer service. Speaking to a crowded room at last week's...
NAHC Fights for Home Health on Capitol Hill
By Kristin Rowan, Editor The National Association for Home Care and Hospice joined other advocacy groups this month on Capitol Hill to fight against the looming pay cuts from CMS. Some members of Congress joined the fight for "common sense...
Triad of Innovation
by Kristin Rowan, EditorThe Arizona Healthcare Cost Containment System (AHCCCS American Rescue Plan (ARP) Program has awarded a grant to a collaborative group of care providers, solutions providers, and educators. On January 18th, Arizona home care...
Call to Action: Advocacy Is Everyone’s Responsibility
by Tim Rowan, Editor EmeritusT he battle for stable Home Health reimbursement rates continues full speed ahead on Capitol Hill, but the advocacy organizations engaged on the front lines of that battle are losing ground. The Partnership for Quality...
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